At Trilogy Goods, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.
1. Returns
You have [insert number of days, e.g., 30 days] from the date of delivery to return an item. To be eligible for a return, the following conditions must be met:
The item must be unused, in its original packaging, and in the same condition as when you received it.
You must provide a receipt or proof of purchase.
2. Non-Returnable Items
Certain types of goods are exempt from being returned, including:
Gift cards
Personalized or custom items
Items marked as final sale
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at [Your Email] to request a return authorization.
Provide your order number and reason for the return.
Once your return is authorized, we will provide you with instructions on how to send your item back to us.
4. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original payment method. Please note that it may take several days for the refund to appear on your account, depending on your bank’s processing time.
5. Shipping Costs
If you receive a refund, the original shipping costs will be deducted from your refund unless the return was due to an error on our part (e.g., incorrect or defective item).
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
6. Exchanges
If you would like to exchange an item for a different size or color, please contact us at [Your Email]. We will provide you with instructions for the exchange process.
7. Contact Us
If you have any questions about our Return and Refund Policy, please reach out to us at:
Thank you for choosing Trilogy Goods! We appreciate your business and are committed to ensuring your satisfaction.
